Returns & Exchanges
At Duroflex, we are committed to ensuring you enjoy the perfect sleep experience with our high-quality mattresses and home furnishings. If you are not completely satisfied with your purchase, our streamlined return and exchange process is designed to provide a hassle-free resolution within our specified trial periods.
Initiate a Request
Log in to your account or visit our Support Center to submit a return request within the eligible window, ensuring you provide your order ID and the reason for the return.
Quality Assessment
Our team will review your request and may ask for photographs of the product to ensure it meets our return eligibility criteria regarding usage and condition.
Schedule a Pickup
Once approved, we will coordinate a convenient time for our logistics partners to collect the item directly from your doorstep at no additional cost for eligible returns.
Refund Processing
After the item reaches our warehouse and passes a final inspection, your refund will be initiated to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing